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Privacy Policy

This privacy policy covers (PCRDIAGNOSIS Ltd) collection, use, and disclosure of information practices while on our website (WWW. PCRDIAGNOSIS.CO.UK). The privacy policy together with our terms and conditions and other agreements with you forms the basis on which we will collect and process your data. In this policy (PCRDIAGNOSIS Ltd) is referred to as, we, us, our. The policy describes how we collect, store, and process your data on this website.

The collection and use of information by us

What information we may collect from you (the user) when you use our website or services?

  • Contact details such as name, email address, mailing address, phone number.
  • Your preferences information such as product wish lists, order history, marketing preferences, reviews.
  • Information that you provide by filling in the forms on this website.
  • Information you provide when you report a problem or query.
  • Payment details

We try to reduce the holding and use of sensitive information.

How may we use your data?

  • To provide you with our services
  • To respond to requests
  • To process your payments for such products and services
  • To create and maintain your account
  • To send you newsletters and updates if you have consented
  • To respond to your questions and concerns
  • To review and enhance the quality of our services and products
  • To assist in the detection of fraud
  • To process your booking

Why do we collect, process, and store your data?

We need to collect, process, and store your data to enable efficient and legally compliant delivery of services and products to you (all users).

Legal bases for processing data

We rely on the following legal bases to process your information in line with legal requirements.

  • Consent: When you register on our website, you give us consent to process your data for the delivery of products and services to you.
  • Legitimate interests: Enables us to conduct our necessary business but not when our interests are overridden by your interests or rights.
  • Allowing us to fulfil a contract: We are required to process your personal information to provide you with our products or services.
  • Vital interests: When processing your personal data, it is vital to protect you, your personal information, and your privacy.
  • Legal obligation: When we are required by law to process your personal information. We will always try to contact you unless we are restricted by law.

How long do we hold your data?

We may hold your data for as long as it’s legally required and to enable us to maintain your account. Users can request to delete their personal data from our system, please refer to the “User access and choices section” of the privacy policy for details.

Data Security

We take the security of user data very seriously and take appropriate steps to keep it secure. At no point, will we sell your personal data to another company or third party.

Where is the user data stored and who has access?

The user data is saved on secured dedicated servers in the United Kingdom. With industry level security and firewalls to stop any external threats from accessing information. The information is accessed by us and our IT services providers in the European Economic Area (EEA) and outside of EEA, to ensure that the website runs smoothly and to carry out administrative tasks. By using this website and our services, you agree to the collection, storing and processing of your personal data by us.

How do we protect your data?

We take the security of your personal information seriously. When you enter sensitive information, we encrypt the transmission of that using secure socket layer technology (SSL). We do not store any credit or debit card information. Payments are processed via a third-party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology. We follow generally accepted standards to protect your personal information. We backup the stored data on our system at least every month to our UK based dedicated servers.

Commercial sale of your data?

Under no circumstances will we make your personal data available to a third-party company for sale. Your data is used to provide products and services to you.

Limitations of internet-based systems

We follow generally accepted standards to protect your personal information submitted to us. Due to the nature of digital information transmission, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

User Access and Choice

As a user, under the GDPR rules, you have the following rights over your data that we store and hold.

  • Right to be informed:we will explain to you in our privacy policy how we use your personal data.
  • Right to correction and completion:you have the right to ask us to correct any of your data that may be inaccurate and complete any incomplete data.
  • Right to restrict:In some cases, you may request to restrict the processing of your personal data. We reserve the right to store enough data to respect your data restriction request in the future.
  • Right to data portability:You have the right to request your data to be provided to you for your own use. This request applies to when processing is based on consent or the performance of the contract and when data processing is done via an automated system.
  • Right to object:you may object to the processing of your personal data.
  • Right to erasure:You may request to have your personal data erased if it is not stopping us from complying with legal requirements.

Right to withdraw consent: you have the right to withdraw your consent at any point by contacting us through the details below. In some circumstances, this might not be always possible, or you might have to wait for a period of time for this to take place. Contact us if you would like to discuss this in detail.

Opt-out Preferences

If you wish to subscribe to our newsletter(s), you can do so at the time of registration. We will use your contact details to send the newsletter, updates, and other relevant materials that we believe are of benefit to you. You may choose to stop receiving our newsletter by sending us an email request.

Additional Information

Links to third-party websites

Our website may contain links to other third-party websites. The privacy policies of these third-party websites will differ from that of ours. It’s your responsibility to read the privacy policy and rules for any third-party websites that are linked to us. Your information is governed by their privacy policy. We recommend that you read the privacy policy of any third-party website before submitting your personal information.

Testimonials

We ask our customers to provide us with feedback in the form of a rating and a comment about their experience. This information will be displayed on our website, with the customer’s first name, in the form of a testimonial. If you wish to update or delete your testimonial, you can request this by emailing us (found under the Contact Us section).

Social media widgets

This website includes social media widgets and buttons which are linked to our accounts on the respective social media platforms. These platforms are governed by their own set of privacy policies and terms of use, please check their privacy policies before using any of these platforms.

General privacy information

Tracking Technologies / Cookies

A cookie is a small text file that is stored on your computer when you open our website. The information we collect through the cookies is used to understand your preferences to personalise your browsing experience. Please refer to our Cookie Policy for further details.

Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy at any time to reflect the way we handle data at our organization.

Contact Us

We welcome any questions, comments, and requests about this privacy policy, you can reach out to us on our contact details provided below.

E: enquiries@PCRDIAGNOSIS.co.uk